Manta Neck Heating Pad

• ORDER PROCESSING - Our fulfillment team tries to process orders as quickly as they can. On average, they process/ship orders within 1 to 2 business days.
• US SHIPPING - We offer free standard shipping to customers within the USA. For contiguous USA, once shipped, your order should arrive within 2 to 3 business days. However, for PO boxes and military addresses, delivery could take 4 to 45 business days.
• INTERNATIONAL SHIPPING - Standard international shipping starts at $4.99 and may increase depending on the weight of your order. Please be advised that for the standard shipping option, your local post would usually be in charge of the actual delivery. Delivery will take 7 to 21 business days after an order has shipped. For customers from UAE, please use your P.O. box address when choosing our standard shipping method.
• EXPRESS SHIPPING - We offer a 2-day express delivery service for domestic customers within the contiguous states (does not apply to P.O. boxes). Orders are to be delivered to your doorstep within 2 business days after they have shipped. Flat price of $10.99 for orders below 10lbs. Weight limit for express shipping is up to 10lbs.
  
  We also offer express shipping for international customers. Rates depend on the actual weight of the entire order so please select “Express Shipping” at checkout to get an estimate. For international express shipping, your order would usually arrive within 2 to 6 business days after it has shipped.
• TAXES/CUSTOMS FEES - Manta Sleep will not be able to cover or refund any duty fees incurred by your local laws. In most cases, customs fees will not apply due to the relatively low value of the shipment. However, we still encourage checking the customs laws of your local region before making a purchase.

• RETURN POLICY - Every Manta (except those purchased during limited-time sales events) comes with a 60-day money-back guarantee. If your Manta doesn’t work for you for any reason, you’re 100% covered — simply reach out to our customer success team via our contact page and let them know why the product didn’t work for you. They will provide you with a prepaid return label via email and once we’ve received the item back in good condition and its original packaging, we’ll provide you with a full refund for the item you purchased.
  
  If you’ve paid for shipping, please be advised that we won’t be able to refund the shipping fee as the payment goes directly to our shipping partners. Please also note that all products purchased via limited-time sales events (Black Friday, clearance, etc.) are considered final and are not eligible for returns or exchanges.
• WARRANTY POLICY - At Manta Sleep, we stand behind the quality of our products 100%. In the unlikely event that you aren’t blown away by the quality of your Manta or you happen to encounter a manufacturing defect, let us know within 6 months from purchase and we’ll exchange your Manta for a new one, free of charge. Please note that we can only offer replacements of the same product that you originally purchased.
• PRODUCT EXCHANGES - As a Manta Sleep customer, you have the option of requesting for a product exchange in lieu of a refund if your order was placed 60 days (or less) ago. Product exchange is possible as long as the price of the item you wish to exchange for is the same as (or lower than) your original purchase. Please note though that you could only exchange for another product once and if you request for a product exchange, your order would no longer be eligible for a refund. Also, items purchased during limited-time sales events (i.e. Black Friday, Holiday Sales) aren’t eligible for a product exchange.

Please also be advised that the shipping fee would have to be paid for by the customer. Simply reach out to our customer success team via our contact page so they could walk you through the exchange process.